The Client Experience Podcast presents its next episode featuring our host Blake Godwin (Client Savvy), as well as Steven Keith (CX Pilots), and Ryan Suydam (Client Savvy). These three individuals are the client and employee experience innovators and pioneers in helping professional services companies understand and master the science and art of experience.
In this episode (a two-part series) the CX leaders discuss change management within professional services firms. Their strategies and remedies provide insights into how the firms can successfully implement change throughout their organizations. This episode features Tim Schroeder from Neumann Monson who discusses his firm’s journey on their path to client experience excellence. This ever-evolving journey never ends, as Tim explains throughout the episode.
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